Email us: contact@randallscandles.co.uk
Call us: 01945 880247

freeshipping3

Shipping

Randall's Candles offers its candle making materials at the most competitive possible prices and we also set fair postage pricing that reflects the actual handling, packaging and shipping costs of each item.

Royal Mail carries out all our deliveries up to 2kg. The pricing is weight based. The basket will calculate the weight and show the cost at checkout.

  • Royal Mail second class sends up to 2kg - Over 2kg is sent by Courier Service.
  • We will despatch your order within 2 working days

For more detailed information, please see the details below.

All our prices are subject to VAT at the prevailing rate. Customers in Northern Ireland, Ireland, Channel Islands and other islands should contact us direct for a quotation before ordering: our contact details are: contact@randallcandles.co.uk

We endeavour to dispatch within two working days. Royal mail second class takes 1-3 working days to arrive. If sent by courier we usually use Interlink Express who deliver next day. If you require a quicker service please select the option, or contact us before ordering. Customers who pay by cheque must allow the normal period of 3-4 days from receipt of cheque to clearance, in addition to the delivery time above. Cheques should be made payable to Randall’s Candles Ltd.

How soon can I expect to receive my order?

Economy

Small orders (under 2kg) are shipped by Royal Mail Second Class post and all others by courier. Royal Mail tends to take 1-3 working days to arrive. Courier takes between three and five working days after despatch. If you are likely to be out when the delivery arrives, please leave a comment saying where the package can be left on your premises (eg "behind the  garden gate"). This only applies to orders over 2kg in weight.

Express

If you need your order quickly, we have the ability to send your package by either first class post or interlink express next day delivery. Please select the option at the checkout screen

You can get in touch with us about your order in a number of ways by using the contact form on the ContactUs page or if your query is specifically about an order email us at contact@randallscandles.co.uk

Free Postage

Where we offer Free Delivery on a product, this will be by Economy carrier and applies to that product only unless otherwise stated. In other words, if you order other products in the same order they will attract their usual delivery charge

INTERNATIONAL ORDERS

The postage calculator on this website handles most European countries plus several outside. If it does not give you an option to your country then please contact us regarding the cost.

Note, it is not possible to cover every cost scenario for international shipping. We reserve the right to refuse to ship at the price shown on the system if it is uneconomic or there is an error. If you suspect an error please contact us and we will resolve it.

Unless otherwise stated in the product description, we aim to despatch all orders within two working days. We will keep you fully up to date with your order's progress by email. We offer both Economy and Express delivery