Covid-19

During the current COVID-19 pandemic we have temporarily suspended our ‘order before 12pm’ for same day dispatch. Like much of the country we are on a reduced workforce and want to ensure our staff’s well being and safety; as well as that of our customers.

We have put extra measures in place, including social distancing, gloves, masks, hourly hand washing and access to anti bac hand spray. We will do our best to still dispatch your order the same working day but please allow 2 working days for dispatch when placing your order. We are working very closely with all our couriers on a daily basis and as yet there are no changes to UK shipping. If you find yourself needing something urgently please do not hesitate to get in touch and one of our lovely team will do their best to assist you.

From everyone at Randall’s Candles please stay safe and keep well.

Shipping

Randall’s Candles Ltd offers its candle making materials at the most competitive possible prices and we also set fair postage pricing that reflects the actual handling, packaging and shipping costs of each item.

Royal Mail carries out all our deliveries up to 2kg. The pricing is weight based. The basket will calculate the weight and show the cost at checkout.

  • Royal Mail second class sends up to 2kg – Over 2kg is sent by Courier Service.
  • We will dispatch your order within 2 working days

For more detailed information, please see the details below.

All our prices are subject to VAT at the prevailing rate. Customers in Northern Ireland, Ireland, Channel Islands and other islands should contact us direct for a quotation before ordering: our contact details are: contact@randallscandles.co.uk

All orders are processed Monday- Friday. We endeavour to dispatch within two working days. Royal mail second class takes 3-5 working days to arrive, though in busier seasons they say to allow up to 10 working days. If sent by courier we usually use DPD or UKMAIL next working day, who deliver within 2 working days, though normally this is next working day. If you require a quicker service please select the option, or contact us before ordering. Customers who pay by e-cheque must allow the normal period of 3-4 working days from receipt of cheque to clearance, in addition to the delivery time above.

We reserve the right to refuse to ship at the price shown on the system if it is uneconomic or there is an error.

How soon can I expect to receive my order?

Economy

Orders with a total weight of under 2kg are shipped by Royal Mail Second Class post and all others by courier. Royal Mail tends to take 3 – 5 working days to arrive. Courier takes between three and five working days after dispatch. If you are likely to be out when the delivery arrives, please leave a comment saying where the package can be left on your premises (eg “behind the  garden gate” or ” with neighbour” ). This only applies to orders over 2kg in weight. If they are unable to deliver the order will be returned to the depot for a 2nd attempted delivery. If this is also unsuccessful it will be returned to us at a cost which will be deducted from the order value as well as the original shipping price.

Express

If you need your order quickly, we have the ability to send your package by either first class post or DPD next day delivery. Please select the option at the checkout screen. Royal Mail 1st class can be from 1 – 3 working days. Courier is next working day delivery, guaranteed within 2 working days. We can quote for guaranteed next day delivery and weekend delivery, please call us on 01945 880247. If no comment is made then the order will be returned to the depot for a 2nd attempted delivery. If this is also unsuccessful it will be returned to us at a cost which maybe deducted from the order value as well as the original shipping cost.

You can get in touch with us about your order in a number of ways by using the contact form on the ContactUs page or if your query is specifically about an order email us at contact@randallscandles.co.uk or call us on 01945 880247 and speak to one of our helpful team.

Free Postage

Where we offer Free Delivery (UK mainland) on a product, this will be by Economy carrier and applies to that product only unless otherwise stated. In other words, if you order other products in the same order they will attract their usual delivery charge.

INTERNATIONAL ORDERS

The postage calculator on this website handles most European countries plus several outside. If it does not give you an option to your country then please contact us regarding the cost.

Note, it is not possible to cover every cost scenario for international shipping. We reserve the right to refuse to ship at the price shown on the system if it is uneconomic or there is an error. If you suspect an error please contact us and we will resolve it.

Unless otherwise stated in the product description, we aim to dispatch all orders within two working days. We will keep you fully up to date with your order’s progress by email. We offer both Economy and Express delivery. Please allow longer for international orders; if you chose standard shipping please allow a minimum of 10 working days to arrive.