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Delivery & Returns

Covid-19 

During the current COVID-19 pandemic we are aiming when possible to dispatch all orders within 2 working days. Please do make allowances that Covid-19 might occasionally cause problems in the ability to deliver next working day. 

For your safety and that of our staff we have put extra measures in place, including social distancing, gloves, masks, hourly hand washing and access to anti bac hand spray. 

 
If you find yourself needing something urgently, please do not hesitate to get in touch and one of our lovely team will do their best to assist you. 

From everyone at Randall’s Candles please stay safe and keep well. 

Shipping 

Randall’s Candles Ltd offers its candle making materials at the most competitive possible prices and we also set fair postage pricing that reflects the actual handling, packaging and shipping costs of each item. 

Royal Mail carry out all of our deliveries up to 2kg. The pricing is weight based. The basket will calculate the weight and show the cost at checkout. 

  • Royal Mail second class sends up to 2kg – Over 2kg is sent by Courier Service. 
  • We aim to dispatch your order within 2 working days 

 

If you select Express Courier at checkout, we usually use DPD or UKMAIL who deliver within 2 working days, though for the vast majority this is normally the next working day following dispatch. * 

For more detailed information, please see the details below. 

All our prices are subject to VAT at the prevailing rate. Customers in Northern Ireland, Ireland, Channel Islands and other islands should contact us direct for a quotation before ordering: our contact details are: contact@randallscandles.co.uk 

All orders are processed Monday- Friday. We endeavour to dispatch within two working days, although during busy times this might increase. Royal mail second class takes 3-5 working days to arrive, though in busier seasons they say to allow up to 10 working days. If sent by courier If you require a quicker service, please select the option or contact us before ordering.  

We reserve the right to refuse to ship at the price shown on the system if it is uneconomic or there is an error. 

Economy 

Orders with a total weight of under 2kg are shipped by Royal Mail Second Class post and all others by courier. Royal Mail tends to take 3 – 5 working days to arrive. If you are likely to be out when the delivery arrives, please leave a comment saying where the package can be left on your premises (eg “behind the garden gate” or” with neighbour”). This only applies to orders over 2kg in weight. If they are unable to deliver the order will be returned to the depot for a 2nd attempted delivery. If this is also unsuccessful it will be returned to us at a cost which will be deducted from the order value as well as the original shipping price. 

Express 

If you need your order quickly, we can send your package by either first class post or DPD next working day delivery. Please select the option at the checkout screen. Royal Mail 1st class can be from 1 – 3 working days. Courier is next working day delivery, guaranteed within 2 working days*. We can quote for guaranteed next day delivery and weekend delivery, please call us on 01945 880247. If no comment is made, then the order will be returned to the depot for a 2nd attempted delivery. If this is also unsuccessful it will be returned to us at a cost which may be deducted from the order value as well as the original shipping cost. 

You can get in touch with us about your order in several ways by using the contact form on the Contact Us page or if your query is specifically about an order email us at contact@randallscandles.co.uk or call us on 01945 880247 and speak to one of our helpful team. 

Free Postage 

Where we offer Free Delivery (UK mainland*) on a product, this will be by Economy carrier and applies to that product only unless otherwise stated. In other words, if you order other products in the same order, they will attract their usual delivery charge. Free delivery is for orders that are over £99 excluding VAT and delivery. Free delivery is to what our courier considers UK mainland only. 

International Orders 

The postage calculator on this website handles most European countries plus several outside. If it does not give you an option to your country, then please contact us regarding the cost. 

Note, it is not possible to cover every cost scenario for international shipping. We reserve the right to refuse to ship at the price shown on the system if it is uneconomic or there is an error. If you suspect an error, please contact us and we will resolve it. 

Unless otherwise stated in the product description, we aim to dispatch all orders within two working days. We will keep you fully up to date with your order’s progress by email. We offer both Economy and Express delivery. Please allow longer for international orders; if you chose standard shipping please allow a minimum of 10 working days from dispatch to arrive. 

We reserve the right to accept or reject orders, or to close an account at our discretion. 

* Excludes ‘Highlands & Islands’ which are defined by our courier companies, which will take longer to deliver. 

Returns 

We offer a no quibble money back guarantee**. Simply return the item(s) to us and if it is because of our error, we will refund both your purchase price plus your original postage costs. 

 
If you do receive an incorrect or damaged item, please do contact us first, and we will do everything we can to correct this to your satisfaction. 

 
You may return most new, unopened items within 30 days of purchase for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). 

 
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

 
If you need to return an item, simply contact us with the specific details at contact@randallscandles.co.uk We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. 

 
** This does not apply to Fragrance Oils. As they can be used in bath and body products. We can only accept a return on 500ml, 1 litre and 5 litres where the tamper proof lid is undamaged (so not opened). We recommend buying a 10ml sample to check you are happy with the oil before buying a larger quantity. 

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Client service

Have a question?
You may contact us!

OUR CONTACTS:
01945 880247
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
King's Lynn, PE30 4YR
Delivery:

Free delivery all orders of $120 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

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