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General T&Cs

Terms and Conditions

Welcome to Randall's Candles Ltd! These terms and conditions ("Terms") govern your use of our website ("Website") and form a legally binding agreement between you and Randall's Candles Ltd ("Company", "we", "us", or "our"). By accessing or using this Website, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Website.

License to Use Website:

Unless otherwise stated, the Company and/or its licensors own the intellectual property rights in the Website and material on the Website. Subject to the license below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages from the Website for your own personal use, subject to the restrictions set out below and elsewhere in these Terms.

You must not:

  • Republish material from this Website (including republication on another website);
  • Sell, rent, or sub-license material from the Website;
  • Show any material from the Website in public;
  • Reproduce, duplicate, copy, or otherwise exploit material on this Website for a commercial purpose;
  • Edit or otherwise modify any material on the Website;
  • Redistribute material from this Website except for content specifically and expressly made available for redistribution.

Acceptable Use:

You must not use this Website in any way that causes, or may cause, damage to the Website or impairment of the availability or accessibility of the Website; or in any way which is unlawful, illegal, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent, or harmful purpose or activity.

You must not use this Website to copy, store, host, transmit, send, use, publish, or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction, and data harvesting) on or in relation to this Website without the Company's express written consent.

Limitations of Liability:

The information contained on this Website is provided on an "as is" basis and is for general information purposes only. While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability with respect to the Website or the information, products, services, or related graphics contained on the Website for any purpose.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this Website.

Variation:

The Company may revise these Terms from time to time. Revised Terms will apply to the use of this Website from the date of the publication of the revised Terms on this Website. Please check this page regularly to ensure you are familiar with the current version.

Entire Agreement:

These Terms constitute the entire agreement between you and the Company in relation to your use of this Website and supersede all previous agreements in respect of your use of this Website. Calls are charged at your local and provider rates. 

Returns Policy:

Opened fragrance oils cannot be returned due to the risk of contamination. Please ensure you are satisfied with your purchase before opening any fragrance oils. See our delivery and returns policy for full terms and conditions.

Order Cancellation:

We reserve the right to cancel or refuse orders at our discretion. If your order is canceled or refused, we will notify you as soon as possible and issue a refund if payment has been made.

Price Changes:

Prices displayed on the Website are subject to change without notice. The price applicable to your order will be the price at the time the order is placed. Even after placing your order, we may need to contact you for further funds due to the volatile market.

Shipping and Delivery:

We aim to dispatch orders within 1 working day of receipt, subject to product availability and order processing times (see individual pages for timeframes). Delivery times may vary depending on your location and the shipping method selected at checkout.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information. Please ensure that you provide accurate and complete shipping information to avoid any delays or delivery issues.

Any items placed with a pre order will be sent altogether to reduce shipping costs and carbon footprint. 

Law and Jurisdiction:

These Terms will be governed by and construed in accordance with English law, and any disputes relating to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Right to Refuse Service

At Randall's Candles Ltd, we are committed to providing a safe and respectful environment for all of our customers and staff. We reserve the right to refuse service to any individual who engages in disruptive, disrespectful, or unacceptable behavior towards our employees or other customers. This includes, but is not limited to, verbal abuse, harassment, discrimination, or any other conduct that interferes with the enjoyment of our services or compromises the safety and well-being of others. We take such matters seriously and will take appropriate action to address any instances of unacceptable behavior. We appreciate your cooperation in maintaining a positive and welcoming atmosphere for everyone.

GDPR Compliance

At Randall's Candles Ltd, we are committed to protecting your privacy and personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws. When you use our website or provide us with your personal information, such as your name, contact details, or payment information, we will process your data securely and transparently for the purposes outlined in our Privacy Policy. This includes processing your orders, managing your account, providing customer support, and sending you relevant marketing communications if you have opted in to receive them. We will only collect and use your personal data with your consent or as permitted by law. You have the right to access, rectify, or erase your personal data, as well as the right to restrict or object to its processing. For more information about how we collect, use, and protect your personal data, please refer to our Privacy Policy. By using our website, you consent to the processing of your personal data as described herein.

Resolving Errors

At Randall's Candles Ltd, we strive to provide accurate and up-to-date information on our website; however, errors may occasionally occur. We reserve the right to correct any errors, inaccuracies, or omissions, and to update information or cancel orders if any information on the website is found to be incorrect, without prior notice. In the event that an error affects your order, we will notify you as soon as possible and offer you the option to proceed with the corrected information or cancel your order and receive a refund if payment has already been made. We apologise for any inconvenience caused by errors and appreciate your understanding as we work to resolve them promptly and effectively.

User Comments and Feedback

At Randall's Candles Ltd, we value and encourage user comments and feedback as part of our commitment to providing excellent service and improving our products and services. However, we reserve the right to monitor and moderate user comments and feedback to ensure they comply with our guidelines and do not violate any laws or regulations. By submitting comments or feedback on our website and social media platforms, you agree that:

  1. Your comments and feedback may be publicly displayed on our website/social medias and may be used for marketing or promotional purposes.
  2. You will not post any content that is unlawful, defamatory, obscene, offensive, or infringes upon the rights of others.
  3. You grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display your comments and feedback in any media.
  4. We reserve the right to edit or remove any comments or feedback that we deem inappropriate or objectionable, without prior notice.
  5. We are not responsible for any user comments or feedback posted on our website and disclaim any liability for any loss or damage resulting from such comments or feedback.

By submitting comments or feedback on our website/social medias, you acknowledge and agree to these terms and conditions. We appreciate your participation and cooperation in creating a positive and respectful community on our website.

Links Disclaimer

At Randall's Candles Ltd, our website may contain links to third-party websites or resources for your convenience and information. However, we do not endorse or control these third-party websites, and we are not responsible for their content, privacy practices, or availability. The inclusion of any links does not imply our endorsement of the website, its content, or any products or services offered therein. We disclaim any liability for any loss or damage resulting from your use of third-party websites or resources accessed through links on our website. We recommend that you review the terms and conditions and privacy policies of any third-party websites you visit. Your use of third-party websites is at your own risk, and you acknowledge and agree that we are not responsible for any consequences arising from your use of such websites. If you have any questions or concerns about the links on our website, please contact us at contact@randallscandles.co.uk. Thank you for your understanding.

Customer Information Responsibility

At Randall's Candles, we value the accuracy and integrity of customer information. It is the responsibility of our customers to ensure that their personal information, including contact details and payment information, is kept up to date and accurate. We rely on the information provided by our customers to process orders, deliver products, and communicate effectively. Therefore, we cannot be held responsible for any errors, inaccuracies, or omissions in customer information. We recommend that customers review and update their information regularly to ensure its accuracy. Randall's Candles will take all reasonable measures to protect customer information in accordance with our Privacy Policy, but we cannot guarantee the accuracy or completeness of customer information provided to us. By using our website and providing us with your information, you acknowledge and agree to take responsibility for ensuring the accuracy and completeness of your information. If you have any questions or concerns about your information, please contact us at contact@randallscandles.co.uk. 

Description and Images Disclaimer

At Randall's Candles, we make every effort to ensure that the descriptions and images of our products on our website are accurate and representative. However, we acknowledge that interpretation of descriptions and images may vary among individuals. Therefore, we cannot guarantee the accuracy, completeness, or reliability of product descriptions and images, and we take no responsibility for any discrepancies or differences in interpretation. Customers should rely on their own judgment and discretion when making purchasing decisions based on product descriptions and images. We reserve the right to update, modify, or remove product descriptions and images at any time without prior notice. If you have any questions or concerns about a product, please contact us at contact@randallscandles.co.uk for clarification before making a purchase. By using our website and purchasing our products, you agree to accept the inherent variability in product descriptions and images and acknowledge that Randall's Candles takes no responsibility for any discrepancies. Images are not of a true likeness to products, some images are to show what a product can look like and to describe what it is like. 

Disclaimer of Liability for Accuracy of Information

At Randall's Candles, we strive to provide accurate and up-to-date information on our website; however, we make no representations or warranties of any kind, express or implied, about the accuracy, reliability, completeness, or suitability of the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility for any loss or damage, including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. We reserve the right to update, modify, or remove any information on the website at any time without prior notice. By using our website, you acknowledge and agree to accept the inherent risks associated with the accuracy of information provided on the website.

We reserve the right to withdraw promotions and offers as we see fit.

Clearpay Service Terms and Conditions

When you choose to use Clearpay as a payment method for your purchase on the Randall's Candles website, you agree to adhere to the following terms and conditions:

  1. Clearpay Account: To use Clearpay, you must have a valid Clearpay account and meet Clearpay's eligibility criteria. By using Clearpay, you agree to Clearpay's terms of service and privacy policy.

  2. Payment Schedule: When you select Clearpay at checkout, your total purchase amount will be split into four equal installment payments. The first installment will be due at the time of purchase, and the remaining three installments will be automatically deducted from your chosen payment method every two weeks.

  3. Late Fees: If you miss a payment, Clearpay may charge you a late fee in accordance with their terms and conditions. It is your responsibility to ensure that you have sufficient funds in your account to cover each installment payment.

  4. Order Processing: Your order will be processed and shipped according to our standard shipping policies, regardless of the Clearpay payment schedule. You are responsible for making timely payments to Clearpay, even if your order has not yet been received.

  5. Returns and Refunds: If you return items purchased with Clearpay, your refund will be processed according to our standard return policy. Any refunded amounts will be applied to your Clearpay account balance to offset future payments, starting with the last installment and working backward.

  6. Communication: By using Clearpay, you authorize us to share information about your purchase and payment history with Clearpay for the purpose of managing your account and facilitating payments.

  7. Dispute Resolution: Any disputes related to your use of Clearpay should be directed to Clearpay's customer service team in accordance with their dispute resolution procedures.

By selecting Clearpay as your payment method, you acknowledge and agree to these terms and conditions and all terms and conditions laid out on clear pays site. If you have any questions or concerns about using Clearpay, please contact Clearpay directly or visit their website for more information.

Advice Disclaimer

While Randall's Candles may provide advice, tips, or recommendations on our website, in product descriptions, or through customer service channels, it is important to note that such information is provided for general informational purposes only. We strive to offer accurate and helpful guidance to our customers, but we do not accept any legal responsibility for the accuracy, completeness, or suitability of the advice provided. It is your responsibility to independently verify the accuracy and appropriateness of any advice or information obtained from our website or customer service representatives before relying on it. Randall's Candles disclaims all liability for any loss or damage arising from your use of, or reliance on, any advice, information, or recommendations provided by us. By using our website or purchasing our products, you acknowledge and agree to accept the inherent risks associated with relying on advice or information provided by Randall's Candles.

Fragrance Oil Non-Refundability

At Randall's Candles, we regret to inform you that fragrance oils are non-refundable once purchased. This policy is in accordance with UK law, which recognizes the nature of fragrance oils as versatile products that can be used in various applications, including bath and body products. Due to health and safety regulations and the potential for contamination, we are unable to accept returns or exchanges of fragrance oils once they have been purchased. We encourage customers to carefully consider their fragrance oil selections before making a purchase. If you have any questions or concerns about a fragrance oil, please contact us prior to purchasing for assistance. Thank you for your understanding. 

Please note all pre orders are custom and therefore non refundable and will not be accompanied by a 10ml sample as this order has been made just for the customer. 

Free Shipping Disclaimer

When you qualify for free shipping on your Randall's Candles order, please note that we will send your items using the most economical shipping method available. This means that your order will be shipped via our standard shipping service, which may have longer delivery times compared to express courier services. If you require expedited shipping or a quicker delivery option, we offer express courier services for an additional fee. It is important to select the appropriate shipping method at checkout if you need your items to arrive by a specific date or within a shorter timeframe. Randall's Candles is not responsible for any delays in delivery associated with our free shipping option. By choosing free shipping, you acknowledge and agree to the use of our standard shipping service. If you have any questions or concerns about shipping options, please contact us for assistance.

Trademark Notice

Randall's Candles is a registered trademark owned and operated by our company. This trademark encompasses our brand name, logo, and any associated slogans or designs. As the rightful owner of the Randall's Candles trademark, we have exclusive rights to its use in commerce, including the manufacturing, distribution, and sale of candles and related products. Any unauthorised use of the Randall's Candles trademark, including but not limited to copying, imitation, or reproduction of our brand name or logo, is strictly prohibited and may result in legal action. We take the protection of our intellectual property rights seriously and will enforce our trademark rights to the fullest extent permitted by law. By visiting our website or purchasing our products, you acknowledge and agree to respect our trademark rights and refrain from engaging in any activities that infringe upon them.

Company's Details:

The full name of the Company is Randall's Candles Ltd. 

VAT number 179544268

Companies House number 08076152

You can contact the Company by email at contact@randallscandles.co.uk

Cosmetic Safety 

Terms and Conditions: Cosmetic Safety Assessments

Please read these Terms and Conditions carefully before purchasing our Cosmetic Safety Assessments. By accessing or using our services, you agree to be bound by these Terms and Conditions.

  1. Scope of Service: Our Cosmetic Safety Assessments are conducted exclusively for cosmetic products intended for sale in the UK. The assessments provided by Randall's Candles are designed to ensure compliance with UK regulations governing the safety of cosmetic products.

  2. Ingredient Sourcing: All ingredients used in the assessments must be purchased from Randall's Candles. This requirement ensures consistency and accuracy in the assessment process, as well as compliance with our quality standards.

  3. Turnaround Time: The turnaround time for our Cosmetic Safety Assessments is approximately 10 working days from the date of receipt of all necessary information and materials. While we make every effort to complete assessments within this timeframe, delays may occur due to unforeseen circumstances or high demand.

  4. Assessment Fee: The fee charged for our Cosmetic Safety Assessments covers the cost of the assessment only and does not include product registration on the government portal. It is the responsibility of the product maker to register their product with the relevant authorities.

  5. Payment and Refunds: Payment for our Cosmetic Safety Assessments is required in full at the time of booking. Refunds will only be provided in cases where assessments cannot be completed due to reasons beyond our control. As these products are personalised no refunds will be provided due to the customisation of the products.

  6. Accuracy of Information: The accuracy and completeness of the information provided by the product maker are essential for the assessment process. Randall's Candles shall not be held liable for any inaccuracies or omissions in the information provided by the product maker.

  7. Limitation of Liability: Randall's Candles shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our Cosmetic Safety Assessments, including but not limited to lost profits, loss of data, or loss of business opportunities.

  8. Governing Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

By purchasing our Cosmetic Safety Assessments, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms and Conditions, you may not use our services.

Randall's Candles offers cosmetic safety assessments that are individual and tailored to each customer's specific needs. Due to the nature of these assessments and the resources involved in conducting them, we regret to inform you that assessments are non-refundable once payment has been made. This policy is in accordance with UK law, which recognises the bespoke nature of such services and allows for non-refundability. We strive to deliver high-quality assessments that meet regulatory standards and ensure the safety of your products. By purchasing our assessment services, you acknowledge and agree to the non-refundable nature of the service. If you have any questions or concerns about our assessment services, please contact us at contact@randallscandles.co.uk

If you have any questions or concerns about these Terms and Conditions, please contact us at contact@randallscandles.co.uk

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Client service

Have a question?
You may contact us!

OUR CONTACTS:
07377 297229
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
King's Lynn, PE30 4YR
Delivery:

Free delivery all orders of $120 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

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