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Privacy Policy

Privacy & GDPR

At Randall’s Candles Ltd, we are committed to safeguarding the privacy and security of our customers, employees, and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. By using our services, you consent to the practices described in this policy.

Information We Collect: We may collect and process various types of personal information, including but not limited to:

  • Name, address, and contact details (email, phone, etc.)
  • Payment and billing information
  • Purchase history and preferences
  • IP address, device information, and cookies data when you interact with our website
  • Job application details (for prospective employees)

How We Use Your Information: We use the collected information for legitimate business purposes, including but not limited to:

  • Processing orders, payments, and deliveries
  • Providing customer support and responding to inquiries
  • Sending transactional emails and order updates
  • Improving our products and services based on customer feedback
  • Sending marketing communications (only if you opt-in)

Data Sharing: We may share your personal information with third-party service providers who assist us in operating our business, such as payment processors and delivery partners. We will never sell or lease your data to third parties for marketing purposes.

Data Retention: We will retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once the data is no longer needed, it will be securely deleted or anonymized.

Your Rights: You have the right to:

  • Access, update, or correct your personal information
  • Withdraw your consent for marketing communications
  • Request the erasure of your data (subject to legal obligations)
  • Object to the processing of your data in certain circumstances
  • Lodge a complaint with the Information Commissioner's Office (ICO)

Data Security: We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure.

Cookies: Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through your web browser settings.

Third-Party Links: Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their respective privacy policies.

Conclusion: At Randall’s Candles Ltd, we are committed to maintaining the confidentiality and privacy of your personal information. By implementing this Privacy Policy, we aim to be transparent about the data we collect and how we use it. If you have any questions or concerns regarding your data, please contact us at contact@randallscandles.co.uk We may update this policy from time to time, so please review it periodically to stay informed about how we are protecting your privacy.

 

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Client service

Have a question?
You may contact us!

OUR CONTACTS:
01945 880247
Mon-Fri: 9:00 am - 6:00 pm
Sat: 9:00 am - 4:00 pm
Sun: 9:00 am - 2:00 pm
King's Lynn, PE30 4YR
Delivery:

Free delivery all orders of $120 or more of eligible items across any product category qualify

PAYMENTS:

Credit Card: Visa, MasterCard, Maestro, American Express

RETUN POLICY:

You can return any item purchased within 16 days of the delivery date

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